Warranty Claim - Durastar

Submitter*

If you are a homeowner, please contact your contractor to discuss your warranty claim.

Has this work been completed?*

Please ensure warranty labor has been completed prior to form being completed.

What equipment line is this warranty?*

Full Unit Claim (approval required)?*

Call the Durastar tech support team for approval number: 888.320.0706

Approval number*

Is this a part or a full unit replacement?*

A representative from Durastar will be following up with you to receive an approval number for your unitary full unit claim. Your claim has not been fully approved until it's fully reviewed by the Durastar team.

Business Name*

Business Phone

Business Email*

Business Address*

Branch location #

Ferguson Customer Account #*

Ferguson Replacement Invoice #*

Job name/PO number*

Homeowner Name*

Homeowner address

Failed Unit Serial Number*

Failed Mini-Split or PTAC Unit Model Number*

Format: M12345678901

Failed Unitary Unit Model Number*

Format: M123456789

Original equipment installation date - mm/dd/yy**

Format: mm/dd/yyyy

Failure date*

Format: mm/dd/yyyy

Installation date of failed part*

Format: mm/dd/yyyy

Part Information

Replacement part number	What was the reason for failure?	Actions

There are no Parts.

Unit Information

Replacement Unit Model Number	Replacement Unit Serial Number	Actions

There are no Units.

Part Information

Failed part model number	Failed part serial number	Replacement Part Model Number	Replacement Part Serial Number	Actions

There are no Parts.

Unit Information

New model number	New replacement serial number	What was the reason for failure?	Actions

There are no Units.

Failed Unit Rating Plate Image (optional)

Accepted file types: jpg, jpeg, png, pdf, Max. file size: 50 MB.

Failed Unitary Unit Rating Plate Image**

Accepted file types: jpg, jpeg, png, pdf, Max. file size: 50 MB.

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Submit a Warranty Claim

All Durastar warranty claims must be submitted online through our digital form.